Support

Welcome to Owela support. Whether you're new to the game or need help with a specific issue, we're here to assist you on your journey to becoming an Owela master.

Frequently Asked Questions

How do I start a new game?

From the main menu, tap "Play" to begin a new game. You can choose to play against the AI or use Pass & Play mode to compete with a friend on the same device.

How do I make a move?

Tap any pit on your side of the board that contains 2 or more seeds. The seeds will automatically be sown counter-clockwise around your territory following the traditional Owela rules.

Why can't I select certain pits?

You can only select pits that contain 2 or more seeds. Pits with 0 or 1 seed cannot be used to start a move — this is part of the traditional Owela rules.

How do captures work?

When your last seed lands in your inner row and both opponent pits in that column contain seeds, you capture all those seeds. The captured seeds are added to your hand and you continue sowing.

How do I win?

You win when your opponent cannot make a legal move. This happens when they have no pits with 2 or more seeds remaining.

Troubleshooting

The app won't open

• Make sure your device meets the minimum requirements (iOS 13.0+ or Android 5.0+)
• Try force-closing the app and reopening it
• Restart your device
• Check for app updates in the App Store, Google Play, or AppGallery

The app is running slowly

• Close other apps running in the background
• Make sure you have enough free storage space
• Restart your device

My game progress was lost

Game progress is saved locally on your device. If you uninstall the app or clear app data, your progress will be lost. We recommend completing games in a single session when possible.

Sound or music not working

• Check that your device is not in silent mode
• Make sure the volume is turned up
• Check the in-game sound settings

Device Requirements

iOS

• Operating System: iOS 13.0 or later
• Compatible Devices: iPhone, iPad, and iPod touch
• Storage: Approximately 50 MB free space
• Available on: App Store

Android

• Operating System: Android 5.0 (Lollipop) or later
• Compatible Devices: Android phones and tablets
• Storage: Approximately 30 MB free space
• Available on: Google Play Store and Huawei AppGallery

Contact Us

Can't find what you're looking for? We'd love to hear from you.

• Email: cheleteapp@gmail.com
• Response Time: We aim to respond within 48 hours

When contacting support, please include:

• Your device model (e.g., iPhone 14, Samsung Galaxy S23, iPad Pro)
• Your operating system version (iOS or Android)
• A description of the issue
• Steps to reproduce the problem (if applicable)

Feedback

Love Owela? We'd appreciate a review on the App Store, Google Play, or Huawei AppGallery. Your feedback helps other players discover this ancient African strategy game and helps us improve the experience for everyone.